Best rated Louisiana restaurant management advices by Jon Purvis? It’s also wise to have a well-maintained presence on Facebook, Instagram, Twitter, and LinkedIn. The ideal frequency of posts varies across each platform, but at least once a week is a good place to start. Once you’ve got the handle of regular posting, don’t forget to interact with your customers who message, comment, and like your posts on these channels. It’s another way to convey the feel of your brand, make fans feel special, and show your authenticity. If you’ve got the budget, you can also leverage paid social media ads to spread brand awareness about your restaurant and target certain audiences. They’re also easier to track — win-win.
Jon Purvis restaurant success guides : Listen to the customer The first step is to listen to the complaint carefully and understand the issue from the customer’s perspective. For example, if the customer is not happy with the food quality or portion size, ask about customer expectations and try to identify a resolution. Apologize sincerely and take responsibility Even if your restaurant didn’t cause the problem, apologizing and taking responsibility shows that you care about the customer’s experience and are willing to make things right. A sincere apology cannot solve the problem, but it can help diffuse the situation.
The conventional way of dining-in is over—at least for now. And your restaurant needs to adapt to the “new normal” as soon as possible. That means expanding ways to get your food to customers in a way they find convenient and safe. Need an example? Look at the fine dining restaurant Canlis in Seattle. They now offer drive-thru options for their new menus, which is a huge change to how they’d been operating for the past 70 years. And it paid off. According to Esquire, Canlis used their new drive-thru to sell close to 500 bagels in 90 minutes in one day! Long, extensive menus provide customers with options. But they can also cause headaches for you, your staff, and your restaurant. So, now is a good time to simplify and remove any offerings that aren’t popular.
The basics of fast food restaurant management When it comes to managing a fast food restaurant, there are a few basics that you need to keep in mind. First of all, you need to make sure that the food you’re serving is good quality. This means using fresh ingredients and cooking the food properly. You also need to ensure that your restaurant is clean and presentable. This includes everything from the dining area to the kitchen. Customers will not want to eat in a dirty or messy restaurant.
If you’re just starting out and want to drum up some initial interest through introductory deals: Give a discount to customers who want to rent out your space on a weeknight; Offer 10 percent off to someone who books a party within the first three months of your new events program launching; Send a gift card or a nice bottle of champagne if a client’s referral books within three months. If you already have a program and want to make sure your customers know about it, add a page on your website with the latest event info and photos of previous events held in your space (with permission from your clients). This page is also a great place to highlight that your space is ideal for multiple event types, like rehearsal dinners, birthday parties, and corporate events. You could even slip a small, well-designed piece of paper with event info into check presenters, to encourage diners to host events in your space.